Open the dream Rise to success
Renewal service, repair and maintenance services can provide support for all solutions.
It innovatively gives a full play of frontline high tech.
GENERAL LEADING TECHNOLOGY
Bring passengers to extreme noble enjoyment
Jiangsu General To adopt advanced technology of VVVF frequency conversion variable pressure, the modular structure of humanized design, not only safe and reliable, more can automatically adjust the running when deceleration curve, to ensure the smooth degree in the process of running the elevator elevator, improve the intimacy.
The elevator remote monitoring
Through wired or wireless communication module, the remote monitoring center of elevator running status of real-time monitoring and the elevator passengers make fault occurred in the former will troubleshooting, realize the nip in the bud, to ensure passenger safety.
ID/IC card identification
According to owner needs, optional intelligent IC card management system, user real-name system inside the building or limit management, effectively avoid the invasion of the foreign personnel, improve the safety of the building.
Serial communication system
Between different control subsystem by using concise and reliable serial communication network, realize the summons, instructions, group control signal, floor display and a series of functions, greatly reduce the possibility of a fault caused by wiring problem, to improve the building’s security and privacy.
Excellent brand service
We wholeheartedly for your service
Jiangsu General elevator for better service to customers, develop and have professional techniques and tools. We have professional maintenance technicians, has the industry’s leading maintenance method, and the concept of international customer care center and a world-class service center technical support, we can for each brand of elevators, escalators and automatic door to provide the best quality service.
Our customized service according to your demand, we through the adoption of the best solution to prolong the service life of equipment and enhance the value of your equipment.
Comprehensive customer care
Trained customer care representative round-the-clock answering your call
Our customer care center 24-hour answering your call. Our global customer service center system to receive more than 1000 a year wantong telephone service, as well as customers call processing and technical personnel dispatched set up the standard of the world.
Your calls will be made by our local country/region customer care representative, they understand your equipment and situation. All of our staff are committed to provide you with the best quality service response. Our customer care representatives are trained, and will comply with the standard answer process, to ensure that can quickly handle every call and properly solve the problem of the customer. We also will continue to monitor the quality of our service and response time, improve the efforts to do better.
Trained technical service personnel
Our technical service personnel are trained and dedicated professional works, at the same time we also promises to frontline staff can make your elevator and escalator always maintain normal safe operation. We are more than 100 years of rich experience in the maintenance support and training of our technical staff. Our employees make rapid efficient response to all service requirements, and the use of leading industry of jiangsu general modular way, ensure that your equipment in good operation.
In the world, our team has more than 12000 technical service staff, and over the more than 50 countries or regions, use as many as 160 languages. No one will be more than they know jiangsu general elevator equipment, and by the best solution to resolve customer issues of concern. Our technical service staff in training center in 24 countries/areas of the world to accept the world first class training, training courses to use as many as 20 languages.